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Why the Urban League?

Operating in Cincinnati, Ohio, The Urban League Greater Cincinnati‘s Customized Call Center provides full-service customer contact services, customizable to the needs of our clients. We have the knowledge and capability to provide optimal structure for your organization’s success. We will be your complete call center provider or merely an extension of your current model – it is your choice.

Specific services offered…

  • Inbound / Outbound Communications Contact Center Support Services       
  • Strategic Instructional Training
  • Curriculum & Script Development
  • Order Entry / Order Processing / Order Fulfillment
  • Data Entry / Surveys
  • Email Management / Email Answering
  • Online Appointment Scheduling Services
  • Multi-lingual Support Services


What sets us apart…

Our channel partners have helped build a center current with industry standards and considered a center of excellence. We will be your complete call center provider or merely an extension of your current model – it’s your choice. We are prepared to serve your organization by providing:

  • Enterprise network features to extend our technology to yours! (Avaya G450 Media Gateway)
  • Technology ready to handle 150 agents spanning 24/7
  • 320 voice channel capacity
  • Reduced agent attrition
  • Quicker issue resolution/problem solving
  • Ultimately higher customer retention
  • Voices sensitive to your customers’ needs


Value Added Benefit…

Our center is an extension of the Urban League of Greater Cincinnati’s Accelerated Call Center Education Program (ACE). Known for its proven ability to recruit, train and match talented call center employees to organizations in the Greater Cincinnati and Northern Kentucky area, ACE is the area’s premiere call center training program.

Not only do we have the capacity to handle your calls, we can provide you a trained workforce.


For more information please contact…

Joseph Flack, Vice President Operations

Urban League of Greater Cincinnati

513-487-6520 email

The Small Business Development Center of Ohio (SBDC) program is funded in part through a cooperative agreement with the U.S. Small Business Administration. The SBDC program is also funded in part by the Ohio Development Services Agency. All opinions, conclusions or recommendations expressed are those of the author(s) and do not necessarily reflect the views of the SBA. Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance. Contact 513-487-1155.